NeckEase™ Cervical Massage Pillow

Material: High-quality plastic and fabric

Weight: 0.9 lbs

Power Supply: USB Type-C (5V = 2A)

Massage Strength: 6-speed adjustable

Heating Temperature: 40°C, 41°C, 42°C

We aim to provide you with a smooth and efficient shipping experience for your KegelEase Smart Trainer. Here’s what you can expect:

Shipping Times:

• Processing Time: Orders are processed within 1-2 business days.
• Standard Shipping: 7-14 business days for delivery within the United States, Canada, Australia, and the United Kingdom.
• Express Shipping: 3-7 business days for expedited delivery (additional charges apply).

Shipping Costs:

• Standard Shipping: Free for all orders.
• Express Shipping: Calculated at checkout based on your location and order size.

Tracking Your Order:

• Tracking Information: Once your order is shipped, you will receive an email with your tracking number and a link to track your package.
• Order Status: You can also track your order status through your account on our website.

Delivery Locations:

• We ship to the United States, Canada, Australia, and the United Kingdom.
• If you are located outside these regions, please contact our customer support to discuss potential shipping options.

Important Information:

• Address Accuracy: Please ensure that your shipping address is correct to avoid delays or lost packages.
• Customs and Duties: International orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient and vary by country.
• Delays: While we strive to meet our delivery times, please note that delays can occur due to unforeseen circumstances such as weather, customs processing, or postal service issues.

Contact Us:

If you have any questions or concerns about your shipping and delivery, please contact our customer support team at Support@geniepanda.com. We are here to assist you and ensure your order arrives promptly and safely.

We want you to be completely satisfied with your purchase of the KegelEase Smart Trainer. If for any reason you are not happy with your order, we offer the following returns and exchanges policy:

Returns:

30-Day Money-Back Guarantee: If you are not satisfied with your purchase, you can return the KegelEase Smart Trainer within 30 days of receiving your order for a full refund.

Condition: The product must be returned in its original condition, including all accessories and packaging.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Shipping: Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.

Exchanges:

Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer support within 30 days of receiving your order to arrange an exchange.

Replacement: We will send you a replacement item at no additional cost.

Process:

1. Contact Us: Reach out to our customer support team at [customer support email/phone number] to initiate a return or exchange.
2. Instructions: Our team will provide you with detailed instructions on how to return your item.
3. Refund: Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

For any questions or concerns regarding our returns and exchanges policy, please contact our customer support team. We are here to help!